We work hard to provide you a hassle free shopping experience every time you place an order with us.

ORDER PROCESSING

You will receive a confirmation e-mail as soon as you place the order. After receiving your order, we reach out to our suppliers to get final confirmation on availability of the ordered product/s.
If available, we will process the charges on your card and your order will be shipped within 3-5 business days at the address you provided. In the unlikely event of your order being unavailable for shipping, we will void the per-authorization & inform you via e-mail and you will not be charged at all.

If due to some unforeseen reasons, you don't receive the confirmation e-mail then don't panic and just check your spam folder. For any further queries/changes/suggestions about your order, please reach out to us at: sales@walkbye.com.

SHIPMENT TRACKING

We will send you the shipment tracking information within 24 hours of dispatching the order. If you do not receive tracking information within 6 business days of placing the order, please contact us at: sales@walkbye.com.

SHIPMENT DAMAGE

If the order you received gets damaged during transit then take pictures of the broken part/s and send them at: sales@walkbye.com. We will process the insurance claim on your behalf and re-send the order for you; should you choose to do so.

CANCELLATION, RETURNS & REFUNDS

If the order is canceled before it is dispatched from our suppliers' warehouse, we will refund 90% of the order amount. However, if you cancel the order after it is dispatched then you will be entitled for 80% refund of the order amount and return shipping charges shall also be borne by you. In either scenario, the shipping charges (if incurred while placing the order) shall not be refunded.

In the unlikely event of receiving a faulty product, you must inform us via e-email: returns@walkbye.com and we will advise about further action. Following is our standard operating procedure for handling returns/exchange of faulty products:

1. Customer informs us about the fault in the product by sending relevant pictures and or videos.

2. We try to rectify the issue over phone. If the issue cannot be resolved remotely, we advise the customer to return the product at our technician's address. Note that the return charges in such case shall be borne by the customer.

3. If the product needs to be exchanged or repaired, we do that at our own cost and ship across the working product within 3-5 business days. We bear the shipping cost as well.

4. If at any stage, customer chooses to cancel the order after receiving the faulty product  then we facilitate by providing the return address. The shipping cost for returning the product shall be borne by the customer. Once the product arrives at the return address, we process full refund to the customer. Note that the shipping charges incurred by us or the customer while processing the order will not be refunded.

Due to hygiene reasons, some products such as helmets, active wears, wearable safety gears etc. do not qualify for returns at all.

We do not refund and take back the product if you change your mind after receiving the product but if you really need to return the order and have not used it at all, you can reach out to us at: returns@walkbye.com within 2 days of receiving the order. We will charge a 15% restocking fee and refund the remaining amount after deducting our shipping charges. While returning the product, the (return) shipping charges shall be borne by you. We reserve the right to deny the refund claim, if the returned product is found in used or damaged condition. The refunds will only be processed once our officers are satisfied with product's condition post inspection.

It remains our endeavor to ensure that we offer the absolute best prices to all our customers. If you can find a quote lower than ours then let us know and we will try our best to beat the prices. We thrive on your confidence that you are getting the best price possible (legally - yeah, that's important☺) for the product you are ordering.

So instead of spending hours comparing prices, why don't you take a few minutes to visit our 'NOW OR NEVER OFFERS' page first? It won't take more than 5 minutes of your time but could save you a whole lot so you can get lucky a 100% of the time.

Disclaimer: A lot of fake replicas of our partner brands have been sold on market places like eBay & AliExpress, therefore, our price guarantee will not be applicable for such online market places.

We also don't offer price guarantee for comparison with offline & unauthorized retailers or auction websites (e.g. eBay, overstock etc.)

We strongly recommend contacting us HERE before you choose to buy cheaper products from other websites to ensure that you don't end up with a crappy deal.

For peace of mind of our customers, we carefully choose to work with only those brands that agree to provide a great after sales service along with necessary warranty time periods.

Due to our international operations, we also make sure that the brands must have facilities in the country where our products have been shipped so that our customers feel even more confident in buying products from our partner brands.

We have provided warranty period for each product under 'Description' tab and for any further queries on warranty for a specific product, please contact us and our dedicated staff would gladly assist you.