We work hard to provide you a hassle free shopping experience every time you place an order with us.
You will receive a confirmation e-mail as soon as you place the order. After receiving your order, we reach out to our suppliers to get final confirmation on availability of the ordered product/s.
If available, we will process the charges on your card and your order will be shipped within 3-5 business days at the address you provided. In the unlikely event of your order being unavailable for shipping, we will void the per-authorization & inform you via e-mail and you will not be charged at all.
If due to some unforeseen reasons, you don't receive the confirmation e-mail then don't panic and just check your spam folder. For any further queries/changes/suggestions about your order, please reach out to us at: firstname.lastname@example.org.
We will send you the shipment tracking information within 24 hours of dispatching the order. If you do not receive tracking information within 6 business days of placing the order, please contact us at: email@example.com.
If the order you received gets damaged during transit then take pictures of the broken part/s and send them at: firstname.lastname@example.org. We will process the insurance claim on your behalf and re-send the order for you; should you choose to do so.
CANCELLATION, RETURNS & REFUNDS
If the order is canceled before it is dispatched from our suppliers' warehouse, we will refund 90% of the order amount. However, if you cancel the order after it is dispatched then you will be entitled for 80% refund of the order amount and return shipping charges shall also be borne by you. In either scenario, the shipping charges (if incurred while placing the order) shall not be refunded.
In the unlikely event of receiving a faulty product, you must inform us via e-email: email@example.com and we will advise about further action. Following is our standard operating procedure for handling returns/exchange of faulty products:
1. Customer informs us about the fault in the product by sending relevant pictures and or videos.
2. We try to rectify the issue over phone. If the issue cannot be resolved remotely, we advise the customer to return the product at our technician's address. Note that the return charges in such case shall be borne by the customer.
3. If the product needs to be exchanged or repaired, we do that at our own cost and ship across the working product within 3-5 business days. We bear the shipping cost as well.
4. If at any stage, customer chooses to cancel the order after receiving the faulty product then we facilitate by providing the return address. The shipping cost for returning the product shall be borne by the customer. Once the product arrives at the return address, we process full refund to the customer. Note that the shipping charges incurred by us or the customer while processing the order will not be refunded.
Due to hygiene reasons, some products such as helmets, active wears, wearable safety gears etc. do not qualify for returns at all.
We do not refund and take back the product if you change your mind after receiving the product but if you really need to return the order and have not used it at all, you can reach out to us at: firstname.lastname@example.org within 2 days of receiving the order. We will charge a 15% restocking fee and refund the remaining amount after deducting our shipping charges. While returning the product, the (return) shipping charges shall be borne by you. We reserve the right to deny the refund claim, if the returned product is found in used or damaged condition. The refunds will only be processed once our officers are satisfied with product's condition post inspection.